Setup - Airbase Wireless

FAQ

Will this work with my iPhone?

Yes, but only if you have the iPhone X, 8 Plus, 8, or newer. Earlier iPhones like the 7 Plus, 7, 6s Plus, and 6 are not wireless-charging capable.

Will this stick to my dashboard?

The gel adhesive allows the suction cup to stick to most molded dashboard surfaces. Do not attach to leather, fabric, or porous wood. Do not place over the passenger-side airbag. Choose a flat area and make sure the dashboard is cool and out of the sun when you attach the suction cup. Certain dashboard surfaces, such as the MINI Cooper, have a silicone-based anti-stick coating and will not adhere. If you're having issues, attach to the windshield instead or use an adhesive dashboard pad (not included).

Could it mark or damage my dashboard?

We recommend testing the suction cup in an inconspicuous place first. For heavily textured or difficult to attach surfaces, we recommend using an adhesive dashboard pad (not included). When you remove the suction cup, there may be adhesive residue or a donut-shaped depression left behind on some dashboards. Remove the residue with cleaning wipes or a soft cloth. The depression will disappear over time as the surface returns to its original shape, you can also use vinyl protectant like Armor All® to restore the finish.

How fast will this charge my phone?

You can expect an iPhone X to charge from 0%-50% in about 120 minutes, and an iPhone 8 in 90 min. Wireless charging speed is affected by factors like heat, data use, apps, and screen brightness. Wireless charging is generally not as fast as using a USB cable.

What happens if it gets too hot in my car?

When the inside of your car gets above 86°F/30°C, the Overheat Protection may kick in (LED will flash red) and shut off power to the charger until it cools down. Run the air conditioning 5-10 min to bring down the temperature. If you know you'll be parked in a hot environment for awhile, remove the charger and store in a cool place out of the sun.

Why doesn't this charge my iPhone or Samsung phone at 10 watts?

While Airbase Wireless is capable of 10 watt charging, Apple currently caps wireless charging for iPhones at 7.5 watts, and Samsung limits their phones to 9 watts. They do this as a safety precaution to prevent overheating or damaging the battery. They may may allow 10W charging in the future.

Aren't all wireless chargers Qi-certified?

No, only only chargers that have passed testing by the WPC (Wireless Power Consortium) are Qi-certified, meaning they can provide the advertised power, properly "talk" with current and future phones, and have safety features to protect devices and users.

How should I position my phone in the charger?

For proper charging, align the middle of your phone with the top edge of the phone grips (see below).

Can I use any DC Car Charger and USB cable with this?

No. Airbase Wireless is designed and warranted for use with the supplied DC charger and Type-C USB cable only. It requires the green Quick Charge 3.0 port to allow fast wireless charging at 7.5W/9W/10W. Connecting the cable to the non-QC3.0 USB port will only allow 5W standard charging.

Can I keep my case on?

Yes, your phone will charge through most non-metallic cases that are 3mm thick or less in the back.

If this is "wireless," why does it still need a cable?

Airbase Wireless isn't a powerbank and there is no battery inside, so it still needs to draw external power via USB cable.

What if I have a Popsocket® or magnetic plate on my phone?

Airbase Wireless will not charge through a Popsocket. If you have a metal magnetic plate on your phone, move it to the bottom edge of your phone away from the center to allow charging.

Can I use this as a desktop charging stand?

To use Airbase Wireless in the home or office, you'll need a Quick Charge 3.0 USB wall charger (not included).

What happens if I plug a USB cable into my phone while it's attached to the wireless charger?

Your phone will stop charging wirelessly and will draw power from the cable instead.