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Highline Frequently Asked Questions

Does Highline come in different colors?
Not yet… Join our mailing list to be the first to know!
Does Highline work with iPhone5?
Highline is currently designed for all 30 pin iPhones and iPods. Highline for iPhone 5 will launch Fall 2013. Thanks for your patience.
Does Highline work with my case?
If you can charge your iPhone with your case on with the charger directly touching your iPhone, then Highline will work with your case. This means cases that only have a narrow opening for the charger, like Apple's iPhone Bumper, do not work with the Highline. Also, be aware that in order to remove Highline, you'll need to press the buttons on its side so if the case is very thick around the dock connector, you may have a more challenging time removing Highline.
Why won't Highline fit into my iPhone or iPod?
If it's not working, you probably need to turn the Highline around. Make sure the Kenu logo on the Highline is facing the back of the phone and the coil is facing towards the front of the phone. Then hold down the buttons on the sides and the Highline should slide in easily.
Does Highline work with Android, Windows Phones, Blackberry, or other devices?
Highline is currently designed for 30 pin Apple iPhone and iPod only. Want Highline for your device? Contact us and let us know!
Is Highline safe for my iPhone?
Great lengths have been taken to ensure Highline protects your device from potentially fatal falls. That said, you will be disappointed with Highline if you decide to use your iPhone as a grappling hook, Skip-it, lasso, or sling shot.

At the end of the day, the Highline is designed and tested to stay connected to your device so long as it is safe to do so. If forces are too great (over 30 pounds or 15 kg), Highline is designed to release your device without damaging it.
How can I make sure Highline will stay in my device?
  • If you're using a case, make sure the case isn't getting in the way. Some cases, like Apple's iPhone Bumper, obstruct the connector opening and hence aren't compatible with Highline.
  • Check to make sure there isn't lint or anything stuck on the inside of the dock.
  • Push Highline all the way in. There shouldn't be any gap
  • Be sure to test that Highline is secure by pulling on the cord.
Does Highline come with a warranty?
Yes, the Highline comes with a one year warranty.
How does Highline connect to my device?
The Highline connects to your iPhone or iPod through the 30 pin dock connector on the bottom of the device. Highline
Is Highline just for skiing and snowboarding?
Though we at Kenu love winter sports, our customers find Highline useful while traveling, biking, fishing, boating and everyday life where you might drop, crack or lose your iPhone.
Does Highline work with Apple's iPad or iPad 2?
No. Since the iPad is about 4 times heavier than iPhone or iPod, it's far too big for Highline. Highline also does not work with laptops, desktops, bowling balls, or children.
Does Highline work with Apple's iPod Shuffle?
No. Since the iPod Shuffle lacks a dock connector, Highline would have nowhere to hold onto. Additionally, the earbuds attached to ones head when listening to the Shuffle should suffice for preventing most falls.
Where can I find images of the Highline for use on my blog or website?
See our Press Page for fact sheets, press releases, and plenty of Highline pictures.
Are import duties included in international shipping prices?
No. We ship Highlines DDU (Delivered Duty Unpaid) meaning that our international shipping prices don't include any import duties or taxes. It's your responsibility to pay them at time of delivery. You'll be billed by a 3rd party for these charges.
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